• Monday 10:00am - 9:00pm
  • Tuesday 10:00am - 9:00pm
  • Wednesday 10:00am - 9:00pm
  • Thursday 10:00am - 9:00pm
  • Friday 10:00am - 9:00pm
  • Saturday 10:00am - 9:00pm
  • Sunday 11:00am - 6:00pm

 

We have special hours for the holidays.

Holiday hours

See our extended Holiday hours here.

Job

Associate Store Leader

Part Time

RESPONSIBILITIES
Responsibilities include, but are not limited to the following:

Client & Service Expert:
- Clientele development through coaching team on proactive client outreach, and building and maintaining relationships with new clients
- Develop business driving initiatives that build a repeat business or attract a new customer to the store
ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach
- Ensure team is compliant will all clientele standards and thank you note program
ensure all associates complete the sales training program
- Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales

Leadership Presence/Steward of Talent:
- Assist GM/Area Manager with the achievement of financial success through improvement of measurable results that positively impact the store performance
- Responsible for assuming the GM role in manager's absence, if applicable
- Lead by example with the achievement of personal sales goals
- Educate team on the product, sales plans, personal goals, measurable stats, is able to coach to these stats to ensure the business is maximized
- Ability to network with the community to ensure open positions are filled efficiently with little impact to the business; build a bench for future promotions and openings
- Ensure all open positions are posted and managed through icims
- Onboard new team members effectively through 30/60/90 touch bases; conduct ongoing review and assessment of employee performance through monthly meetings with direct reports
- Utilize mid-year and annual review process as a tool for associate development and advancement; monitor and address performance concerns on a timely basis, partnering HR when necessary

Building Brand Equity:
- Understand and able to communicate the kate spade brand aesthetic, brand philosophy and lifestyle to the sales team and customer
- Ensure brand and operating standards are met to support brand consistency.
ensure visual merchandising directives are implemented and store presentation standards are achieved and maintained.
- Communicate merchandise sell-through, stock position, business trend information, product issues, customer feedback to GM/Area Manager in order to increase customer service and sales

Operational Excellence:
- Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility
- Assist GM/Area Manager with maintaining payroll budget by managing schedule and making necessary adjustments when the business warrants
- Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company's inventory and assets; conduct self-audits
- Ability to accurately manage the processing of all pos transactions to maintain the integrity of the inventory
partner with the warehouse to effectively manage workload planning, markdowns & merchandise flow processes
- Maintain office and facility organizational and cleanliness standards

QUALIFICATIONS

Skills and Abilities Required:
- Professional sales development and exceptional interpersonal skills
- Strong leadership qualities; the ability to communicate effectively with all levels within the organization and to our client base
- Ability to analyze selling reports, identify business trends and react quickly to the needs of the business
- Comfort in making decisions and mediating conflict within a team environment
- Proficient in Windows-based software such as excel, word, and outlook

Physical Requirements:
- Available to work store schedule, as needed, including evenings and weekends
- Standing for extended periods of time
- Able to safely lift boxes up to 40 pounds
- Comfortable climbing ladders

Education and Experience Required:
- Minimum 3 years management experience in a comparable retail environment
- College degree preferred
- Prior luxury goods experience preferred

Kate Spade & Company is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran

Business Hours
    • Monday 10:00am - 9:00pm
    • Tuesday 10:00am - 9:00pm
    • Wednesday 10:00am - 9:00pm
    • Thursday 10:00am - 9:00pm
    • Friday 10:00am - 9:00pm
    • Saturday 10:00am - 9:00pm
    • Sunday 11:00am - 6:00pm
Holiday Hours
    • - Dec. 8, 2019 10:00am - 6:00pm
    • - Dec. 14, 2019 9:00am - 9:00pm
    • - Dec. 15, 2019 9:00am - 9:00pm
    • - Dec. 16, 2019 9:00am - 9:00pm
    • - Dec. 17, 2019 9:00am - 9:00pm
    • - Dec. 18, 2019 9:00am - 9:00pm
    • - Dec. 19, 2019 9:00am - 9:00pm
    • - Dec. 20, 2019 9:00am - 9:00pm
    • - Dec. 21, 2019 9:00am - 9:00pm
    • - Dec. 22, 2019 9:00am - 9:00pm
    • - Dec. 23, 2019 9:00am - 9:00pm
    • Christmas Eve - Dec. 24, 2019 9:00am - 5:00pm
    • Christmas Day - Dec. 25, 2019 Closed
    • Boxing Day - Dec. 26, 2019 8:00am - 8:00pm
    • New Year's Eve - Dec. 31, 2019 10:00am - 6:00pm