Services

You are everything to us!

Be our guest. No, really, we mean it.

CrossIron Mills is definitely built to impress our guests – big time. But sometimes, it’s the little things that count the most.

Our guests – that means you – are everything to us. We want you to feel taken care of. Need proof? Stop by the Guest Services Centre located in the Ranch Neighbourhood for any of the following services:

Information Services
CrossIron Mills Gift Cards
Complimentary Motorized Scooters & Wheelchairs
Tourism Attraction Brochures & Information
Complimentary portable phone chargers
We are proud to offer China Union Pay, AliPay and WeChat Pay for gift card purchases

Have questions about other ways that Guest Services can help you? Talk to us, we're listening. Text Guest Services at 587.200.2888.

Our friendly team is here to make your experience the best it can possibly be.

Hearing Loop System- Now Available at Guest Services

Hearing loop systems reduce background noises and can help guests with hearing aids (T-coil equipped) enjoy clarity of sound. We are excited to work with Hearing Loops Canada to improve the guest experience for those with hard of hearing.

Lost & Found

Don’t give up on that lost package, set of keys, or cell phone just yet! For lost and found items, visit our Security Office (located by the Food Hall entrance), or call Security at (403) 984-6828.

Tesla Supercharging Stations

We are pleased to announce the successful installation of eight (8) Tesla Supercharging Stations in the Food Hall parking lot! In only 30 minutes, these stations can charge a car with enough power to travel 270 km – making it not only the “world’s fastest chargers” but also a highly sought after amenity.

The Tesla Charging Stations are to be used only by Tesla Vehicles. Each Tesla vehicle has an on board navigation map which indicates the locations of all Supercharging Stations in your area. Tesla drivers can plan their travels accordingly and have peace of mind knowing where they can charge next.

Walk it off, people

Did you know CrossIron Mills has 1.5 kilometers of exceptional indoor space? We thought we’d put all that hallway to work for the health of our community!

The CrossIron Mills Walking Program provides a safe, indoor opportunity for walking in a warm, safe and lively environment. Best of all, it’s completely free! In partnership with the Highland Primary Care Network (HPCN), a monthly Health Education Session will be held on-site the first Tuesday of every month with the HPCN's Kinesiologist.

Registration is available every Tuesday from 8:00 – 8:30 AM at the Fire Court (near entrance #2). All new members will receive a participant bag that includes a free pedometer.