Client Advisor

Duties & Responsibilities Drive Results

• Achieve or exceed sales goals set by leadership
• Accountable for achieving Key Performance Indicator (KPI) targets, such as Units per transaction (UPT), Conversion and Client Reachability
• Leverage sales tools available to ensure clients are receiving service that meets their needs, i.e. virtual selling, OMNI Channel, sharing trends, etc.

 

Excellence in Client Experience

• Welcome clients and establish a connection to strengthen their relationship with the Company
• Knowledgeable of all collections and shares product knowledge (i.e. fit, styling, trends, fabrication, etc.) with clients
• Execute Client Relationship Management (CRM) strategies to ensure reachability expectations are met
• Working as a team, ensure a client centric sales experience that is representative of the brand and achieves Key Performance Indicators (KPIs), i.e. Conversion and UPT targets
• Ensure strong execution of OMNI channel, client initiatives (CRM) and charge sends

 

Team Culture

• Contributes to a positive and energetic team culture and celebrates individual/team accomplishments
• Works collaboratively with colleagues to create cohesion and an atmosphere of mutual trust
• Pursues self-development opportunities, shares knowledge and supports others in doing the same
• Responsible for attending all training programs including Client Journey, OMNI Channel, etc.
• Understands their role and the impact of their position on the team and business

 

Visual

• Support visual merchandising, presentation, and brand standards
• Support the execution of all corporate merchandising directives and floor sets
• Ensure the selling floor is neat, clean and organized and reflects the correct visual image
• Maintain an easy to navigate Back of House (BOH) ensuring compliance with safety standards
• Reports and corrects replenishment concerns, in partnership with stock team and management

 

Operational Excellence

• Participates in the execution in inventory counts
• Ensure proper and efficient maintenance of all back of house systems inclusive of receiving stock shipments, transfers, markdowns and handling of defective merchandise
• Responsible for accuracy when using POS, inventory management systems and any other store system (i.e. CRM)
• Ensure the compliance of all company policies and procedures