Part-Time Guest Services Representative

The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner.

WHAT YOU’LL BE DOING

• Maintain a thorough knowledge of the shopping centre’s services, amenities/facilities, stores/locations and promotional activities
• Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent service
• Interact with shoppers and retailers in a courteous and efficient manner
• Promote and sell shopping centre gift cards
• Answer phone calls
• Develop and maintain strong relationships with retailers and educate them about the centre’s services
• Assist guests by providing directions/information, answering questions, and performing other centre specific services
• Maintain store knowledge about the different products, services, promotions and special events to be able to offer gift or store suggestions based on the shopper’s needs
• Be aware of the centre’s Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan
• Participates in special projects and assumes other duties and responsibilities as assigned
• Support the supervisor in certain administrative tasks (schedules, gift cards, etc)
• Maintain and update the display of travel brochures
• Update contacts and inventories for tourist brochures

WHAT WE’RE LOOKING FOR

• High school education
• Strong written and oral communication skills (both in French and English), multilingual skills, a plus
• Computer skills
• Positive attitude and a strong desire to provide excellent customer service
• Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel
• Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism
• Conflict resolution/management skills
• Must be friendly, approachable, proactive and solution focused
• Flexible and able to work weekends, nights and holidays and for replacements