Sales Supervisor

ESSENTIAL JOB RESPONSIBILITIES

Sales Generation:

• Meet personal and store sales goals

• Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales

• Utilize elevated levels of sales and service to maximize sales performance

• Demonstrate an in-depth knowledge of the merchandise

• After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction

• Ensure all sales related policies and procedures are maintained

• Maintain a keen interest in the fashion industry and market trends

Customer Service:

• Support and encourage staff to provide the highest level of customer service

• Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books

• Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction

• Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)

Operations:

• Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management

• Assist in the training of sales staff in all areas of appropriate register usage and maintenance

• Understand and properly execute all management register functions

• Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/ receiving related paperwork

• Participate in inventories

Merchandising/Visual:

• Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times

• Assist in the implementation and maintenance of all merchandising/ visual directives

• Ensure deliveries are properly processed in a timely manner

• Identify product concerns in a timely manner

• Communicate inventory needs to support the business goal

Human Resources:

• Ensure image and grooming standards are professional and reflective of the brand image, at all times

• Adhere to work schedule, inclusive of time and attendance

• Support and assist in follow-up for all training programs and seminars

WORK EXPERIENCE
Minimum 2 years specialty retail experience